Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about an offer we've listed? This page explains how to get a message to us and what happens once you do.
How to Reach the NY Online Casinos Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it — we don't rely on automated replies to stand in for an actual answer. Include a short line on what your message is about so we can route it to the right person and get back to you faster.
We aim to respond within a couple of working days. During busier periods it can take a bit longer, but every message gets a reply.
What People Usually Contact Us About
- Bonus and offer questions — If a welcome bonus, wagering requirement, or promotion listed on the site is unclear, tell us which operator and offer you're asking about and we'll clarify or check it.
- Corrections — Casino terms change often. If a bonus figure, payout method, or licensing detail on a page looks out of date, let us know so we can review it.
- Site feedback — Suggestions on what to compare next, which banking methods to cover in more depth, or how we present our rankings are always welcome.
- Partnership enquiries — If you represent a casino operator or affiliate program and want to discuss coverage, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message and we'll point you to the right support — see below for immediate help.
About Our Reviews and Rankings
NY Online Casinos researches and compares online casinos on game selection, bonus terms, payout speed, banking options, mobile performance, and licensing. Our ranking of operators like Raging Bull, Magician Bet, and Slots of Vegas reflects that research, not payment from any single operator — commercial relationships with sites we list do not decide their position. If you think we've gotten something wrong about how a site is scored, we want to hear it.
Readers outside New York, or looking at options beyond regulated real-money casino gaming, sometimes ask us about alternatives — our page on Best Non GamStop Casinos covers a related but separate topic and may answer a question this page doesn't.
A Word on Eligibility and Responsible Play
New York does not currently regulate online casino gaming the way it regulates online sports betting — our content reflects that distinction, and we never suggest a site offers legal real-money online casino play in New York where it doesn't. Anything reviewed on this site is intended for adults aged 21 and over only; we don't take messages from, or address content to, anyone under that age.
If gambling has stopped being enjoyable, or you're worried about your own play or someone else's, free and confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, or New York's own HOPEline at 1-877-8-HOPENY. You can mention this in an email to us too, and we'll point you toward further resources.
Before You Write In
A few things help us help you faster:
- Name the specific casino, page, or offer your message relates to.
- Include screenshots or exact wording if you're flagging an error.
- Let us know if you'd like a reply, or if you're simply flagging something for our attention.
We read every message that comes in and use reader feedback to keep our comparisons accurate and useful. Thanks for taking the time to reach out — we look forward to hearing from you.